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Important updates:
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Online Safety Features:
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Safety Features
Your banking safety is our number one concern. We put strict security controls in place to make internet banking especially safe and also endeavour to keep you updated on any scams or fraudulent activities. Please visit our site often to keep up to date with security issues.
ATM Safety
Be aware of your surroundings when you approach an ATM and check the area for suspicious-looking characters. Leave immediately if you do not feel safe. If you think the ATM is not working, cancel the transaction immediately and use another ATM. Do not give your card or pin number to anyone else under any circumstances. Do not key in your pin number if someone asks you or can see you. If you are experiencing any problems, rather leave the area and go to a Post Office counter and ask for assistance.
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Warning Lights
Phishing:
This unusual word is used to describe a new form of fraud that criminals use to
access your confidential information by luring you into a spoof website – one
that looks like the real thing but actually is a copy. Remember to always check
the web address and to retype it in the address bar every time you visit the
site. Criminals may try to get your email address and will ask for information
pretending to be the bank. Remember that we will never ask for your personal or
account details via email. The best thing to do is not interact with the sender
of the email at all.
419/Lottery Scam:
Fraudster’s send you a fax, email or letter concerning some business or government body in foreign countries wanting to get money out of the country.
In exchange for your help they promise you a considerable fortune. However at some point you will be asked to pay a fee upfront or pay money in some form or another.
If you do this your money will disappear into an offshore account somewhere and you will not hear from or be able to trace the person again.
Postbank blows the whistle on card cloning
Bank customers have been hard hit by a recent upsurge in card fraud. Realizing this, Postbank is alerting customers on how they can avoid being victims of the latest card scam. Card cloning is card fraud that involves a card thief making a copy of an account holder’s original card. They can then make payments at will, unbeknown to the rightful card holder. Card cloning takes seconds. When swiping a card for payment, dishonest service attendants are able to swipe the card through another card reader which downloads the card details to a computer.
Since debit cards require a PIN number, they are safer than credit cards. This makes it necessary for the card cloner to get customers PIN number to use the cloned debit card. For this, fraudsters either pay careful attention when customer enters a PIN or install a tiny video camera at an ATM. Postbank is committed to providing a positive experience to its customers at every point of contact. In the light of this, the organization is issuing these top tips to curb card foul play.
Top tips to avoid card cloning :
Restaurants provide card cloners with the best opportunities to commit fraud. This is because the card is often taken away from the table to a speed point. Ask the waiter to bring the keypad to your table and hand the card over only once this is done.
If the restaurant does not have a portable keypad, walk with the waiter to the speed point. You can then enter the PIN number immediately.
Always cover the keypad with your hand while you are entering the PIN number.
How to prevent fraud where card is not present:
Card fraud can also be done by obtaining details from card theft, going through someone’s receipts or copying down details during a transaction.
To prevent this kind of card fraud:
Keep your cards and cheque books safe. Never reveal your PIN numbers to anyone-even if they claim to be police or representatives from the Bank
When paying by card, don’t let it out of your sight.
Always check bank statements carefully, and query anything you don’t recognize immediately.
Be careful when disposing of bank statements and card receipts. Criminals are known to search dustbins for these.
If you think your card is stolen or copied:
Call your bank immediately, the Postbank number to call is 0800 53 54 55.
Your card will be stopped by the bank and they will provide you with further instructions on how to obtain a replacement card.
4-1-9 Schemes frequently use the following tactics:
An offer is made to transfer millions of dollars in "over invoiced contract" funds into your personal bank account.
You are convinced that you have won the big prize.eg big jackpot or a car etc
You are encouraged to travel to a foreign country to complete the transaction.
You are requested to provide blank company letterhead forms, banking account information, telephone/fax numbers.
You receive numerous documents with official looking stamps, seals and logo testifying to the authenticity of the proposal.
Eventually you must provide up-front or advance fees for various taxes, attorney fees, transaction fees, bribes and agent fees.
Other forms of 4-1-9 schemes include: c.o.d. of goods or services, real estate ventures, purchases of crude oil at reduced prices, beneficiary of a will, and recipient of an award and paper currency conversion.
If you did not take part in the Lottery, it is impossible to win
Postbank warns against SMS scams
Members of the public receive an SMS informing them that they have won a prize.
The SMS asks the “winner” to deposit an agent delivery fee into a Postbank account before the prize can be delivered.
What to do:
When you receive an SMS of this nature, authenticate the SMS first and if it proves to be a scam, open a case with the South African Police Service immediately and inform Postbank on 0800 53 54 55 of the case number and the Postbank account number concerned or otherwise call the Post Office’s Crime buster Hotline on 0800 020 070.
Members of the public with information about illegal activities relating to the Post Office are requested to call the Post Office’s Crime buster Hotline on 0800 020 070, Postbank would like to confirm that it is not part of this scam. Members of the public are warned against responding to any messages of this nature.
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