Online Banking

What is online banking?

Online banking is banking done over the internet. More and more people are choosing online banking because it's easy, saves you time and are hassle free. Online banking allows you to make payments online. This means you avoid having to stand in endless queues. You also have the benefit of checking your transactions and monitor your account online by simply logging in with your secure login and password details.

Is online banking safe?

Online banking is a very safe way to do your banking. To do this you use a secure login and password to access your account on a secure site. There are also added precautions you can take to ensure security is maintained.

Remember to always type in the full URL address in the address bar . Use up to date anti-virus software and a personal firewall. Exercise caution if you are using a computer at an internet café or any other shared space. If you are uncertain about security, rather do nothing and contact Postbank. Remember that you should never give your password to anyone for any reason.

Where is the safest place to do your online banking?

In most cases, it should be safe to do your online banking from just about any computer, provided you secure your login and password details. Even in the comfort of your home or work do not just allow anyone to install programs on your computer. Refrain from running program files unless you know where they come from and that they are safe.

Does Postbank have an online banking facility?

Yes, Postbank currently offers internet banking facility to internal staff and will make it available to external customers soon. You will be able to perform a host of functions from the comfort of your computer, including transfers, account payments and account statements.

How do you sign up for online banking?

To sign up for online banking you need to have a card based account which can be opened at any Post Office branch countrywide.

How do you register for online banking?

Step 1

Submit an Internet Banking Application form at the branch and Postbank will create you as the user. Once created, you will receive a sms of confirmation that you can register now on Internet Banking. You should select the option “First time login”, login with your 11 digit account number.

Step 2

Once you have completed the registration process and selected a Password and PIN, you will login using the normal login process. Complete the registration process and selected a Password and PIN. You will be required to complete a set of five (5) security questions. Choose the questions that you want to answer wisely, as the exact answers to the questions might be required in future. Once completed you will login using the normal login process.

What if you forget your password or PIN?

Forgotten password or PIN can be changed by you, therefore you will be required to enter your User ID and national identity number captured on account opening.

How do you transfer funds from an international bank to a Postbank account?

The bank from which the transfer is done must use the swift code of Standard Bank in South Africa from where they will arrange the transfer. The correct swift code has to be used, as it is used to convert foreign currency. As there are costs involved when converting foreign currency the customer will be responsible for the charges. The Standard Bank swift code is: “SBZAZAJJ”

The Standard Bank account number is 010547843, Branch Code 010045. The Bank concerned must send a message or reference together with the transfer telling Standard Bank that the money must be transferred to Postbank account with the customer’s account number and the branch code: 460005.

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